Managed IT support · Durbanville, Cape Town
Durbanville IT support from real people who speak plain English
We look after your computers, servers, Microsoft 365 and backups so your team can get on with their work. When something goes wrong, you talk to someone you know, and they explain it without the jargon.
- Since 2004
- 5.0 on Google
- Durbanville-based team
What we do
Everything your office runs on, looked after
Managed IT support for Cape Town businesses, from the laptop on your desk to the server in the cupboard. We keep your IT updated, backed up and working. You get one team that knows your setup, and you don't need to juggle five suppliers.
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Workstation support
Your desktops and laptops stay updated and running, so your people lose less time to slow machines and error messages.
- Remote management that keeps every machine up to date
- Help with any software or hardware problem, printers included
- Desktops, notebooks and parts sourced from reputable suppliers
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Server support
We look after the physical or virtual servers your business depends on, and we plan new ones properly when it's time.
- Remote monitoring and maintenance
- Hardware and software support
- Planning, design and installation of Windows Server networks
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Microsoft 365 & cloud
We move you to Microsoft 365 without losing email, files or a week of productivity, and we set it up so your team actually uses it.
- Email migrations into Microsoft 365
- Teams, SharePoint and Azure Active Directory (now Microsoft Entra ID) set-up
- Competitive pricing on Microsoft 365 licences
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Backup & recovery
If a laptop is stolen or a server fails, your data is still there. We set up backups to suit your business and keep a close eye on them.
- On-site or off-site backups, tailored to you
- Actively monitored on our cloud backup consoles
- Disaster recovery plans, tests and reports
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Networks & firewalls
A steady, secure network that keeps the internet's scarier side out of your office.
- Network set-up and support
- Hardware firewalls and routing
- Cabinets, switches and other networking hardware supplied
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Asset management
Know exactly what IT you own and when it's due for an upgrade, so replacements are planned, not panicked.
- A record of all your IT hardware
- Upgrade and replacement reminders before things fail
- Keeps your setup current and your budget predictable
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On-site support
Some problems are best fixed in person. When that's the case, our technicians come to you.
- Desktop and application support at your desk
- Network and hardware fixes on-site
- A familiar face from a team that knows your setup
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Can't find what you're looking for?
We're human after all.
Call us on (021) 975 6463
making IT human
IT support that feels like part of your team
We're a client-focused company. We believe “making IT human” should be the cornerstone of a long-lasting relationship, and our clients tend to stay for years.
- Looking after Cape Town businesses since
- 2004
- Years with our longest-standing client
- 20+
- Rating on Google
- 5.0
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Plain English, always
We explain what's wrong and what we're doing about it, in words you'll understand. As one client puts it, “Jaco and his team really takes the time to explain the technicalities in layman's terms.”
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A small team that knows you
You won't be a ticket number in a call centre. You deal with a small, dedicated team who know your business, your people and your setup.
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Relationships measured in years
We've been doing this since 2004, and some of our clients have been with us for 12 and even more than 20 years. That kind of trust is earned one call at a time.
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Local and on-site
We're based in Durbanville, close to businesses in Cape Town's Northern Suburbs. When something needs hands-on attention, we come to you.
How it works
Getting started is simple
No hard sell and no jargon. Here's what happens when you get in touch.
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Step 1: Chat
Call or send us a message. Tell us what's working, what isn't and what keeps you up at night.
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Step 2: Assess
We look at your current setup: computers, servers, network, email and backups. Then we explain what we find in plain English.
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Step 3: Fix & protect
We sort out the urgent things first, then put the right updates, backups and security in place.
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Step 4: Ongoing care
We keep watch remotely, help when you need us and tell you when something's due for an upgrade, before it becomes a problem.
Our team
The humans behind the IT
A passionate team with years of experience. These are the people who'll answer your call and come to your office.
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Jaco Niemand
Founder
Jaco started CN Services to give businesses IT support they could understand and rely on.
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Lumae Brits
Office Manager
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Nicolas (Nick) Joseph
Senior IT Technician
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Jarryd Bayne
IT Technician
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Quinton Watkins
IT Technician
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Ettiene Welgemoed
IT Technician
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We've had a 12-year working relationship with CNS and in that time their service levels have never faulted. … The CNS team speedily become colleagues instead of an outsourced service provider.
Financial Director, leading financial services provider -
We have been using CN Services for more than 20 years… They have excellent work ethics and provide after hour assistance without any hesitation.
Large-scale import and export business -
CN Services provided fast, friendly and efficient service. Jaco and his team really takes the time to explain the technicalities in layman's terms.
Construction company operating across South Africa -
Jaco, Nick and the rest of the team at CN services really puts the client first. … Would recommend CN Services to anyone, no matter how big or small your company is. They will make a plan.
Wine farm in Stellenbosch -
CN Services is very professional and engaging from the word go until they are done with your project.
Law firm in Cape Town -
Friendly and efficient staff. Your go to IT company.
Jaque · Google review
FAQ
Questions we often get
Do you come to our office?
Yes. We offer on-site support for desktops, networks and hardware, as well as remote help. We're based in Durbanville, and we work with businesses across Cape Town and further afield. Give us a call and we'll tell you how we'd support your location.
Can you work with our existing setup?
Almost certainly. Most new clients come to us with a mix of older and newer machines, and that's fine. We start by looking at what you have, tell you honestly what's worth keeping, and only suggest replacements when they make sense.
Can you help us move to Microsoft 365?
Yes, this is one of our specialities. We've migrated email into Microsoft 365 and set up Teams, SharePoint and Azure Active Directory (now Microsoft Entra ID) for clients. We can also supply your licences at competitive prices.
Are our backups actually working?
That's exactly the question we want you to ask. We set up backups to suit your business, on-site or off-site, and actively monitor them on our cloud backup consoles. Disaster recovery plans, tests and reports are included, so you know your data can be restored, not just that it was copied.
Do we need a contract, or can we call you when something breaks?
Both work. Many clients have an ongoing managed support agreement so we can monitor and maintain things proactively, but we're also happy to help with once-off problems and projects. We'll recommend what suits your size and budget.
What happens if something breaks after hours?
Our office hours are Monday to Thursday 08:00 to 16:30 and Friday 08:00 to 15:00. If something urgent happens outside those hours, give us a call or send an email and we'll get back to you as soon as we can. Clients on a support agreement can talk to us about after-hours help.
Contact
Talk to an IT team in Durbanville
We'd really love to hear from you. Send us a message or give us a call, and a real person will get back to you as soon as we can.
- Phone (021) 975 6463
- Email info@cnservices.co.za
- Address 41 Fairwinds Road, Eversdal
Durbanville, Cape Town, 7550 Get directions (opens Google Maps in a new tab) - Office hours
- Monday to Thursday
- 08:00 to 16:30
- Friday
- 08:00 to 15:00
- Saturday, Sunday and public holidays
- Closed
Send us a message
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Ready for IT that's a little more human?
Tell us what's going on. We'll listen, explain your options in plain English and help you get it sorted.